Our customer is an exciting AIOps startup — the first analytics solution to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. To meet the stringent SLA commitments they had with their own customers, the startup needed a dedicated 24x7 NOC support team backed by robust, reliable processes. We built and ran that NOC function, freeing the startup's team to focus on product development and growth.
Needed 24x7 continuous monitoring of mission-critical infrastructure assets, along with process stabilization, automation, testing, documentation, reporting, and dashboards.
Built a dedicated 24x7 NOC support team with streamlined workflows and reporting processes, tailored to the customer's SLA requirements and global deployment footprint.
Improved SLA compliance, proactive troubleshooting, and performance monitoring, with continuous improvement built into the operating model.
We worked with the leadership team to understand SLA requirements and studied the resource needs for deployment across the globe.
AppGlide provides expert teams for growth-stage startups. Let us handle your operations so you can focus on scaling.
