24*7 Support Engineer
Role & Responsibility: NOC Engineer
We are looking for a Support Engineer to join our 24X7 Network Operations (NOC) team.The team will have to monitor the health of customer deployments using dashboard and providing a fix/escalations to the product/engineering team as required within tight SLAs. A solid technical background is a plus. This position requires gathering information from dashboards and logs, initiating service tickets, and monitoring/maintaining uptime of the installations. This position requires the ability to work flexible shifts – across morning, evening and night shifts on a rotational basis.
Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency.
Skills
- Minimum 1 year experience working in a senior service desk/NOC role and/or managing a team of service desk engineers.
- Engineering/MCA background with solid technical skills is a plus
- Understanding of Cloud deployments – GCP, AWS, Azure, Docker, Kubernetes, VMware is a plus
- Good written and verbal communication skills
- Ability to work flexible shifts – morning, evening and night shifts on rotational basis
- The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
- Knowledge and understanding of best practices for service management.
- Escalate to other teams with appropriate notes as required.
- Monitor & manage service desk queue & respond within SLA requirements.
- Help with overflow requests when the Service Desk Coordinators are busy.
Why you'll love AppGlide
We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans.
