Sales Cloud implementation - Salesforce
Customer is a leading furniture manufacturer company with a global store footprint.
Comprehensive sales cloud implementation in an accelerated timeline
Significant improvement in customer retention rate
Reduced customer acquisition cost by ~27%
Domain
Retail, Furniture Manufacturing, CRM
Tech Stack
Salesforce, Salescloud, Data migration
Team size
4
Problem Statement
Solution
Salesforce Sales Cloud was implemented with redesigned UI. Product and customer management/ loyalty solutions implemented in an accelerated timeline of 8 months.
Results
Conclusion
This engagement was a comprehensive implementation of the Sales Cloud solution in Salesforce and involved various aspects of cloud implementation, data cleanup, data migration, configuration setup and workflows to fit the process needs of the customer.