Sales Cloud implementation - Salesforce

Customer is a leading furniture manufacturer company with a global store footprint.

Comprehensive sales cloud implementation in an accelerated timeline
Significant improvement in customer retention rate
Reduced customer acquisition cost by ~27%

Domain

Retail, Furniture Manufacturing, CRM

Tech Stack

Salesforce, Salescloud, Data migration

Team size

4

Problem Statement

  • Need for improved customer experience, including mobile devices
  • Backend upgrade for ease of product updates, orders, promotions

    • Solution

    Salesforce Sales Cloud was implemented with redesigned UI. Product and customer management/ loyalty solutions implemented in an accelerated timeline of 8 months.

    Results

  • Improved customer retention rate
  • Reduced customer acquisition cost by ~27%

    • Conclusion

    This engagement was a comprehensive implementation of the Sales Cloud solution in Salesforce and involved various aspects of cloud implementation, data cleanup, data migration, configuration setup and workflows to fit the process needs of the customer.