Frequently Asked Questions
General
What services does Appglide offer?
Appglide offers IT services, KPO, Business Services, Salesforce Services, B2B Lead Generation, Sales & Marketing operations, Finance Operations, Application & Customer Support Operations/NoC for Growth stage startups
What specific industries does Appglide cater to?
Appglide caters to a diverse range of industries, focusing primarily on SaaS Startup, Tech Companies, Healthcare, Retail, Marketing
How does Appglide ensure rapid scaling for tech companies?
Appglide ensures rapid scaling for tech companies through a structured approach that focuses on understanding and addressing key challenges, Designing Customized Solutions, Deployment of Expert Teams, Scaling in Depth and Scope, Automation and Efficiency.
What is the onboarding process for new clients?
Appglide simplifies this by offering a structured three-step process that includes understanding requirements, designing solutions, deploying teams
Does Appglide offer customized IT solutions?
Appglide offers a range of customized IT solutions to help clients scale their business and operations, particularly for growth-stage startups across diverse domains such as cybersecurity, AI, IT solutions, VR/XR, agro-products, consulting, and marketplaces
Does Appglide offer remote monitoring and management?
Yes, Appglide offers remote monitoring as part of its customized IT solutions. They provide services that include remote monitoring of assets and resources, which is essential for ensuring operational efficiency and maintaining oversight of critical systems. This capability is particularly beneficial for growth-stage startups and tech companies looking to optimize their operations and scale effectively.
Does Appglide offer KPO services?
Yes, Appglide provides Knowledge Process Outsourcing (KPO) services. We assist growth-stage startups by taking on non-core processes, allowing founders and CXOs to focus on their primary business objectives. Our KPO services encompass various functions, including sales operations, lead generation, customer support, and financial operations.
What is Appglide's pricing model?
Appglide is flexible when it comes to team configuration, pricing & delivery timelines and our solutions always have high ROI & value to cost ratios. We understand that one size does not fit all when it comes to pricing, which is why we offer a range of options, including monthly retainers, project-based pricing, and short assignments. Whether you're looking for ongoing support or a one-time project, Appglide has a pricing model that can accommodate your needs.
Customer Support Service
What do we do?
Appglide offers comprehensive customer support services to a leading Automobile Service Marketplace in US & Canada, focusing on scheduling service times for both customers and garages. Our team handles all aspects of customer interactions, ensuring a seamless experience for both parties. We provide support across multiple levels (L1 & L2) to cater to the needs of fast-growing startups.
How do we do it?
Our offshore customer support services are designed to complement our customer's existing customer success team, translating customer success into customer delight. We work closely with our customer to understand their specific requirements and tailor our services accordingly, leveraging our experience working with startups to simplify the onboarding process
Data Reconciliation
What do we do?
Our customer is a leading Automobile Service Marketplace in US & Canada. Appglide performs data reconciliation work to verify the validity of our customer's vendor statements, ensuring that all transactions paid by the end users are accurate and legitimate. Our team meticulously reviews vendor statements to identify any discrepancies or invalid transactions, maintaining the integrity of our customer's financial operations
How do we do it?
We ensure data integrity for our customer by verifying information from various portals. Our approach involves ETL, Data Validation & Manipulation with the help of tools to achieve the desired outcomes, Automating existing manual methods to acquire data by scraping & collate information efficiently, performing necessary calculations along the way to prepare remits & close the cycle by uploading them into the database. This automated & structured methodology allows us to maintain high standards of data accuracy & efficiency in managing vendor transactions. We have the capabilities go further & beyond in areas like data analytics & visualisation.
LinkedIn ABM
What do we do?
In LinkedIn ABM, Appglide creates customized account-based marketing campaigns aimed at driving engagement with targeted accounts. This involves identifying key decision-makers within specific organizations and crafting personalized outreach strategies to connect, engage & meet with them
How do we do it?
Appglide employs a systematic approach that includes thorough research to identify high-value target accounts, messages that resonates with the specific needs and pain points of those accounts, and utilizing LinkedIn's Sales Navigator tool to reach out to the right audience. The complete lifecycle of the lead is documented and the team leverages the data to track engagement and optimize campaigns for better results, ensuring that each interaction is meaningful and effective.
Testing
What do we do?
At Appglide, we ensure the quality of our customer's portal dashboards through a comprehensive testing process that includes both manual and automation testing.
How do we do it?
For manual testing, our team thoroughly examines each dashboard to identify any bugs or errors. If any issues are found, they are promptly reported to the respective Solutions Engineer for resolution.
In addition, we are in the process of implementing automation testing using Python Selenium, which will streamline our testing efforts. We utilize Allure for reporting, allowing us to generate detailed reports on the testing outcomes. This dual approach ensures that our customer's portal dashboards are bug-free and functioning optimally.
Network Operations Centre (NOC)
What do we do?
In our Network Operations Center (NOC), we provide comprehensive monitoring and management of systems to ensure optimal performance and reliability. Our primary responsibilities include 24x7 real-time surveillance of system activities, incident detection and response, troubleshooting issues, and maintaining overall system health. We aim to minimize downtime and enhance service availability for our clients.
How do we do it?
Appglide utilizes a ticketing software to monitor incidents around the clock, ensuring prompt responses 24/7. We capture essential data through a custom web portal to track the uptime and downtime of assets. In addition, we adhere to service level agreements (SLAs) for escalating issues as needed, ensuring efficient and effective incident management.
Sales Operations
What do we do?
We build dashboads for Marketing, Sales & Service functions to improve their Customer Experience. This helps them to segment leads & track them and enabling users to raise issues.
How do we do it?
We create effective dashboards in Salesforce for Marketing Ops, Sales Ops, and Service Ops, with a focus on key metrics. For Marketing Ops, we track marketing-sourced opportunities, influenced revenue, and lead sources. In Sales Ops, we monitor opportunities by stage, closed-won revenue, and sales activities. For Service Ops, we analyze cases by status, priority, and channel.
Application Support Services
What do we do?
At Appglide, we specialize in providing comprehensive support services tailored to our clients who have outsourced their operations to us. Our offerings include Product Support, which ensures users can effectively utilize our products; API Product Support, dedicated to assisting developers with API integration and troubleshooting; and Product Customer Support, focused on enhancing the overall customer experience by addressing inquiries and resolving issues. We manage the entire L1 and L2 support process for our customers
How do we do it?
We actively supervise the ticketing system to manage incoming issues and address end-user concerns through troubleshooting and resolution of user-reported problems. Our process involves reproducing the reported issue in our environment for thorough analysis. If a code modification is necessary, we create a JIRA ticket to notify the engineering team. We also focus on developing API integration code and analyze specific API scenarios to pinpoint any issues. Finally, we ensure that users are granted the necessary manual access as required.