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Firefly establishing NOC operations for AI Ops company 4441

Establishing NOC operations for AI Ops company

Our customer is an exciting AI ops startup that’s the first analytics solution to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures.

Challenge

Our customer wanted to build a NOC support team that can help them meet the stringent SLA requirements that they have with their customers. We needed to build a 24*7 support team along with robust processes that can deliver reliable monitoring and reporting.

Solution

We worked with the leadership team to understand the  SLA requirements. Also, we studied the resource requirements needed to address deployment across the globe. We worked with the customer to streamline the workflow and reporting processes. With these inputs, we were able to deliver 24*7 NOC services, freeing up the bandwidth of the customers to focus on developing products and winning new customers.

Results

We were able to complete the L1 support transition within 2 weeks. We took over the ownership of L1 scheduling and reporting processes. We also implemented metrics that helped customer measure key KPIs like - Mean time to Response; Mean time to remediation.

Conclusion

Startups need professional support who can help with NOC services so that they can deliver their products as per agreed SLAs and address platform issues much before the customer sees the impact. Appglide NOC services ensure that NOC operations are orchestrated smoothly so that customers are free to focus on their key objective - generating new business and delivering customer delight.

Domain

AIOps for infrastructure

Tech Stack/Tools

Pagerduty, Jira, Kubernetes

Team size

7